Cancelling your subscription
We're sorry to see you go. Cancelling is straightforward, and you keep your paid plan until the end of the current billing period.
Cancel from the billing portal
Open Billing in the left sidebar footer.
Click Manage billing. The billing portal opens in a new tab.
In the portal, cancel the subscription. Your subscription is now scheduled to end at the close of the current billing period, and you won't be charged again.
Only the workspace Owner can do this.
What happens until the end of your period
Everything keeps working exactly as before: your banner stays live, scans keep running, the consent audit keeps recording.
What happens after your period ends
Your project moves to the Free plan. Nothing is deleted: your banner setup, scan history, cookie inventory, and audit records all stay in place, and your banner keeps serving visitors.
You're just working within Free limits from then on: 15,000 page views and 4 scans per month, up to 50 pages per scan, and no paid features such as scheduled scans, geo targeting, custom CSS, or multilingual banners. If your traffic goes well past the Free page view limit, the banner stops being served until you upgrade again.
If you'd rather remove One Privacy entirely, delete the snippet from your website and see Exporting consent records to take your records with you.
Changed your mind?
Reactivating is the same as subscribing: open the Billing page, pick a plan, and confirm. Your project picks up right where it left off.
Need help instead of cancelling?
If something specific isn't working for you, contact our team before cancelling. We'd much rather help fix the issue than say goodbye.