Invoices and payment methods
Payments for One Privacy are processed by our payment partner, Paddle. Your invoices, receipts, and payment methods all live in the Paddle billing portal, which you open straight from the dashboard.
Open the billing portal
In the left sidebar footer, click Billing.
Next to the Monthly / Annual toggle, click Manage billing. The billing portal opens in a new tab.
The Manage billing button appears once you have a subscription, and only the workspace Owner can use it.
View and download invoices
The billing portal lists every transaction with its date, amount, and status. Open any of them to view or download the invoice.
Send these to your accounting team, or store them with your usual records.
Update your payment method
In the billing portal, open the payment method section to change the card on file. The change takes effect immediately, so the next charge uses the new card.
Failed payments
If a charge fails (expired card, insufficient funds), Paddle emails you and retries the payment over the following days. Your subscription stays active while this happens.
To fix a failed payment quickly, open Manage billing and update your payment method.
Billing details and taxes
Invoices are issued by Paddle and sent to the email you used at checkout. Prices are plus applicable taxes, which Paddle calculates and collects for your country.
If you need an invoice with different company details or a tax ID added, contact support and we'll sort it out.