Upgrading or downgrading
You can switch plans any time, in either direction. Your banner, scans, audit records, and team stay exactly where they are.
Plan changes can only be made by the workspace Owner.
Change your plan
Open Billing in the left sidebar footer.
Use the Monthly / Annual toggle to pick the billing cycle you want, then find the plan and click Switch to that plan.
A confirmation dialog spells out exactly what you'll be charged and when. Nothing changes until you confirm.
If this is your first paid subscription, a secure Paddle checkout opens to take your payment details. If you already have a subscription, the change is applied directly, no checkout needed.
Your plan updates within a few moments of confirming.
Upgrading
When you move to a higher plan, the prorated difference for the rest of the current period is charged to your card immediately, plus applicable taxes. From your next renewal you're billed the new plan's price.
The new plan's higher limits and features apply immediately, so you don't have to wait for the next billing date.
Downgrading
When you move to a lower plan, the change applies right away and the lower price is billed from your next renewal. The remainder of the current period is not refunded.
Switch between monthly and annual
You switch the billing cycle the same way: set the toggle to the other cycle and click Switch to Monthly or Switch to Yearly on your current plan's card.
Monthly to annual. You're charged the annual price now, minus credit for the unused part of your current monthly period.
Annual to monthly. The change applies now, and monthly billing starts at your next renewal. The current annual term is not refunded.
What about my data?
Nothing is deleted when you change plans. Your banner stays live, your scans stay searchable, your audit records stay intact.
The only thing that changes is what you can do going forward. For example, the Test script is available on Starter and above, and multilingual banners on Growth and above.